Faulty Item & Damaged Item
I received a faulty item | We’re very sorry to hear that your package did not arrive in perfect condition. To help us follow up with this inquiry, we kindly request that you to send us pictures of the faulty item. You will then receive an email confirming that your product is faulty along with options to make it right. |
I received a damaged item | We’re very sorry to hear that your package did not arrive in perfect condition. To help us follow up with this inquiry, we kindly request that you to send us pictures of - The damaged item - The inner and outer packaging You will then receive an email confirming that your product is damaged along with options to make it right. |