Order Changes

 Can I cancel my order? Our system processes orders immediately, which means we can’t make any changes once you have placed it and we’re usually unable to stop orders from processing and shipping.
If we are able to stop the shipment, you will receive an email confirming cancellation of the order and any charges made will be reversed.
Should the order ship, you will receive an email containing tracking information.
If you wish to return the items upon receipt, please do not hesitate to contact us and we will assist with return, exchange, and full refund*
*Some condition may apply
Why was my order canceled?

There are various reasons why an order may have been canceled such as:
- Out of Stock (the item changed to out of stock during the ordering process)
- Unverified information
- Payment decline
- Technical issues
- Incorrect address

If your order was canceled, you should receive an email notification detailing the reason.
Can I change my delivery address?

We are unable to change orders once they have processed through our system.
Regrettably this means we are unable to change delivery address.
If you wish to return the items upon receipt, please do not hesitate to contact us.
Can I add an item to my order?

We are unable to change orders once they have processed through our system.
Regrettably this means we are unable to add an item to your order.
If you wish to purchase an additional item, please place a new order.
Can I remove an item from my order?

Our system processes orders immediately, which means we’re unable to change orders.
Regrettably this means we are unable to remove an item from your order.
If you no longer require any of the items ordered, you may return them to us for a full refund*.
*Some conditions may apply.

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